If you need to contact the police for a non life threatening incident, please dial 110 from any phone. Please state your location, time, and the nature of the incident as clearly as possible. Also, give your name, telephone number, and a place where you can be contacted. This phone number is open 24 hours.
In case of a serious emergency like a fire or medical emergency, please dial 119. This line is available 24 hours a day. Tell the operator whether you need an ambulance (kyu kyu) or if there is a fire (kaji), and then clearly state:
- Your name, address, and phone number.
- If there is a fire, tell the operator what is burning, and if anyone is in danger.
- If you need an ambulance, tell the operator what condition the patient is in.
- If you cannot speak Japanese, please tell the operator that you are "gaikokujin, and then follow the operator's instructions.
If at all possible, please have someone who speaks Japanese make the report so that they may communicate the relevant facts and figures more easily and efficiently. You can do this by showing the Emergency Call Request Card to a nearby person so that they may also be able to describe the location of the incident with greater precision and detail. (* Please make sure to download the Emergency Call Request Card beforehand and keep it with you at all times.)
Most pay phones have a red emergency button that allows you to make a free call to the above emergency telephone numbers. After pushing the button, please dial 110 or 119. You are also able to dial these numbers from cellular phones.
There are refuge areas set up in places around the city, including most public buildings like elementary schools, libraries, and city hall. If there is a large scale emergency like an earthquake or tsunami, you can go to these refuge spots to receive food, shelter, and medical attention. To find the refuge are closest to you, please consult the Disaster Prevention Map available at city hall.